Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
About the role:
Unitywater is seeking a strategic and influential leader to take on the role of Customer Delivery Strategic Planning and Change Manager. This is a pivotal position driving the development and execution of a long-term business plan that aligns Customer Delivery with Unitywater’s Strategic Ambition 2030 and our broader People, Sustainability and Customer strategies.
In this highly collaborative role, you will:
- Facilitate the creation of a 5-year business plan and annual rolling programs for Customer Delivery
- Embed a best in class change management practices to support operational excellence
- Provide strategic advisory and early engagement for enterprise-wide transformation initiatives
- Lead and support cross-functional planning workshops to ensure strong alignment across teams
- Drive continuous improvement, innovation, and operational efficiency
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
- Tertiary qualifications in business, engineering, change management, project management or a related field
- Proven experience in strategic planning and change leadership in a utility or asset-intensive environment
- Strong understanding of Operations and Maintenance functions in large, complex organisations
- Demonstrated success leading transformation programs and embedding change
- Exceptional stakeholder engagement and communication skills
- High-level capability in financial and performance tracking, project management, and continuous improvement
Working at Unitywater: As a Unitywater team member you will enjoy a range of benefits: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We are committed to a workforce that reflects the diversity of the community we serve and fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process. If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com or Reconciliation Action Plan Advisor rebecca.williams@unitywater.com. Please apply online following the links, and make sure to upload your up-to-date CV. If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening. Sunday 6th July 2025 For further information please contact the Careers team at careers@unitywater.com
