Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
About the Role
The Customer Resolutions Officer is responsible for responding to customer enquiries and complaints with accuracy, professionalism and care. You will prepare clear written responses, provide timely information, and work with internal teams to resolve issues effectively. The role supports continuous improvement by identifying trends and contributing ideas that enhance customer experience and team performance. You will also assist with creating templates and tools to support efficient workflows and demonstrate a commitment to Unitywater’s safety and service standards.
This is a max term 12 month opportunity based at our Maroochydore head office to start February 2026.
About the Team
The Customer Relationships Team is a supportive, customer-focused group dedicated to delivering timely, accurate and empathetic resolutions for our community. We work collaboratively with colleagues across Unitywater, including Customer Service, Network Engineering, Field Services and Water Quality, to provide a seamless experience for customers. Together, we strive to create positive outcomes and uphold Unitywater’s reputation for reliable, customer-centred service.
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
You’ll bring:
- Strong customer service experience and a commitment to delivering high-quality support.
- Certificate III in Business Administration, relevant industry experience, or other relevant qualification.
- Clear and confident communication skills, with the ability to handle difficult conversations professionally.
- Good organisational skills, able to prioritise tasks and meet deadlines under pressure.
- A proactive approach, using sound judgement and taking initiative when resolving issues.
- The ability to quickly learn new systems and confidently use Microsoft Office and other applications.
- Strong attention to detail and a focus on producing accurate, high-quality work.
We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.
As a Unitywater team member you will enjoy a range of benefits:
- Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
- Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
- Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
- Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.
- We are proud to be recognised as an employer of choice for women by WORK180.
- We are proud members of Pride in Diversity and Australian Disability Network.
- We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Please apply online following the links, and make sure to upload your up-to-date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close:
For further information please contact the Careers team at careers@unitywater.com