Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
About the Role
The Continuous Improvement Officer will help to strengthen Unitywater’s revenue controls by reviewing processes, systems and business rules to identify improvements. You’ll map current and future workflows, prepare impact assessments and support the smooth transition of new revenue functions into BAU. The role also involves developing clear operational documentation and improving visibility of workloads and data integrity across the branch. It’s a hands-on role where you can make a real impact on operational efficiency and customer outcomes.
This is a max term role until November 2026 based at our Maroochydore Head Office.
About the Team
The Revenue Assurance team is a supportive and collaborative group focused on protecting revenue and improving operational performance. The team works closely with Customer and Community leaders and technical specialists to deliver practical improvements and strong process controls. It’s an environment that values communication, problem solving and continuous improvement.
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
- You’re a practical problem solver who enjoys digging into data and processes to understand what’s really happening.
- You can clearly explain issues and solutions to a wide range of stakeholders.
- You have experience in business analysis, process improvement or revenue assurance and feel confident leading small improvement initiatives.
- You’re comfortable mapping out current processes, designing future ones and documenting changes so they’re easy for others to follow.
- You manage your time well, balancing day-to-day responsibilities with project or investigative tasks.
- You take pride in maintaining accuracy, supporting compliance and contributing to a positive, safe work environment.
- You’ll have a degree in Business and/or Formal Business Analysis certification/training or equivalent, or extensive relevant experience.
We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.
As a Unitywater team member you will enjoy a range of benefits:
- Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
- Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
- Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
- Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.
- We are proud to be recognised as an employer of choice for women by WORK180.
- We are proud members of Pride in Diversity and Australian Disability Network.
- We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Please apply online following the links, and make sure to upload your up-to-date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close: COB Friday 9th January 2026
For further information please contact the Careers team at careers@unitywater.com