In partnership with the Australian Defence Force, we are seeking afull-timeGuest Service Agentto join our team at theSimpson Barracks
Join Ventia in Supporting Australia’s Defence Community
Ventia is a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services.
As part of our Defence Base Services contract, Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train.
What’s on offer
- Full time permanent role
- Salary: 65,500 (inclusive of superannuation)
- Ventia have been awarded a 6-year Defence Base Services contract with opportunity for further extension
- Ventia is recognised as a Veteran Employer of Choice by the Australian Government’s Department of Veterans’ Affairs
- Safety First- At Ventia, we believe that every job should be done right, and that everyone should go home safely at the end of each day.
- Uniform/PPE supplied.
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
- Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands
About the role
Ventia is currently recruiting for a full-timeGuest Services Agentto support on-base accommodation services for Defence personnel. As an entry-level role, reporting directly to the Guest Services and Cleaning Manager, this role involves managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service all within a supportive team environment.
Key responsibilities include (but are not limited to)
- Lead the charge in room booking and allocation for personnel posted or transiting through the base
- Track and manage keys like a vault master (arrival, departure, and safe storage)
- Coordinate cleaning, maintenance and respond to service requests
- Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks
- Liaise with leadership to align accommodation with rank and availability
- Perform quality room inspections to ensure everything is functional and welcoming
- Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades
About you
- Minimum 12 months experience in a similar hospitality or accommodation customer facing role
- Proficiency in MS Office and record-keeping systems
- Ability to perform and manage priorities in a fast-paced environment
- Strong communication and customer service skills
- Attention to detail
- Respectful and inclusive approach to working with diverse communities
- You take pride in delivering high-quality work safely and reliably. You follow established procedures, actively look out for your teammates, and understand that safety is a shared responsibility. You contribute to a culture where safety incidents, near misses, and hazards are reported promptly and constructively
Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen undertake and maintain a satisfactory Australian Federal Police check.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
To continue finding your further at Ventia, submit your application by clicking Apply.
