Cleaning& Guest Services Manager

Defence Base Services (BSC) | Living& Working Services (LWS)
Location: TBC

Lead teams. Drive service excellence. Make an impact.

Ventia is seeking an experiencedCleaning& Guest Services Managerto lead the delivery of cleaning and guest services across our Defence Base Services contract.

This is an opportunity to take ownership of a critical operational portfolio, leading frontline teams, driving customer satisfaction, and ensuring the highest standards of safety, compliance and service delivery are achieved.

Reporting to the Hospitality& Catering Services Manager, you will play a key role in creating positive experiences for Defence personnel while leading a large operational workforce across cleaning and accommodation support services.

What's on Offer

• Competitive salary package
• Career development opportunities within one of Australia's leading essential services providers
• Exposure to a large, nationally significant Defence contract
• Supportive leadership and collaborative team culture
• Opportunity to lead established teams while driving continuous improvement initiatives
• Diverse role combining people leadership, operational management and stakeholder engagement

About the Role

As the Cleaning& Guest Services Manager, you'll be responsible for the day-to-day leadership of cleaning and guest services operations, ensuring services are delivered safely, efficiently and in line with contractual requirements.

Your responsibilities will include:

• Leading and developing operational teams
• Managing service delivery across cleaning and guest services functions
• Maintaining high standards of safety, quality and compliance
• Building strong relationships with Defence stakeholders and internal teams
• Managing budgets, consumables and operational performance
• Conducting inspections, audits and quality reviews
• Identifying opportunities to improve service delivery and customer experience
• Driving workforce engagement, capability development and performance outcomes

About You

We're looking for a people-focused leader who enjoys building high-performing teams and delivering exceptional customer outcomes.

You will ideally bring:

• Experience leading cleaning, hospitality, accommodation, facilities management or service-based operations
• Proven experience managing and developing teams
• Strong stakeholder management and relationship-building skills
• Sound commercial acumen and budget management capability
• Excellent organisational and problem-solving skills
• A commitment to safety, quality and continuous improvement
• The ability to manage multiple priorities in a dynamic operational environment

A qualification in Hospitality, Business Management or a related discipline will be highly regarded, although relevant industry experience is equally valued.

About Ventia

At Ventia, we help keep Australia moving. We provide essential infrastructure services across Defence, telecommunications, transport, utilities and social infrastructure sectors, employing thousands of people across Australia and New Zealand.

Within our Defence business, we deliver critical support services that enable the Australian Defence Force to focus on protecting and serving the nation.

Important Requirements

To be considered, applicants must be eligible to obtain and maintain the required Defence security clearances. Australian citizenship is required for engagement on Defence contracts.