Care and Security Manager


Location: Albany

Job Type: Full time


Ventia Pty Ltd

About the role

As part of our on-going contract with the Department of Justice, Ventia have a rare opportunity for a qualified and experienced Care and Security Manager to join the Albany Courthouse team in WA. This role is offered as a full-time permanent opportunity, however, because of the operational nature of courts, some flexibility around working hours is required at times.

Reporting directly into the Operations Manager this role will see you as a critical member of the Management team, where you will provide vital support and assistance in the delivery of an effective and efficient court operation and support the development of your team.

In addition, you will ensure the correct deployment of staff across the region and be responsible for the day-to-day performance of the Deputy Care & Security Manager who falls under your management.

About you

You are approachable and possess excellent stakeholder engagement skills and you naturally adopt a collaborative and team-based approach to people management. You are analytical and a natural leader who can drive and embed best practise service delivery through the commitment of our people.

You possess excellent organisational capabilities and can identify and prioritise problems and issues, generate solutions and work collaboratively to achieve mutually beneficial outcomes. You have a high degree of motivation, energy and initiative, with the capacity to deal with multiple and often conflicting priorities. This, coupled with your ability to ensure project outcomes are met in a safe, compliant and cost-effective manner will contribute to your success in this role.

Your duties will include but are not limited to:

  • Supervise staff in the manned court area
  • Prepare duty rosters, including allocating daily duties and staff
  • Keep abreast of and promote best practise trends to ensure this is embedded with the highest standard of governance, quality & compliance, via regular engagement with staff
  • Supervise the handling of Persons in Custody to ensure they are dealt with in a caring and humane manner
  • Maintaining a direct relationship with the Control function that manages the operation
  • Liaise with the Court Coordinator on all staffing matters
  • Check all warrants and other relevant official paperwork in your delegated court
  • Ensure that all courts within the cluster are effectively manned
  • Positively contribute to a diverse, inclusive and fair work environment, free from discrimination, bullying and harassment

Skills and experience:

  • Certificate III in Corrective Practice, preferred but not mandatory
  • Control and Restraint qualified, preferred but not mandatory
  • Senior First Aid & CPR or equivalent
  • Demonstrated experience supervising and supporting staff, preferably within a custodial environment
  • Commitment to continuous improvement and customer focused quality service delivery
  • Thorough knowledge of the PIC court and custody business
  • Excellent interpersonal skills and strong leadership potential
  • Great computer skills for the purposes of reporting and ensure the data capture management system (ePEMS) is kept up to date in all aspects
  • Great communication skills in order to engage with a variety of stakeholders including court staff and police personnel amongst others
  • Ability to problem solve and act on your own initiative
  • Strong desire to form part of a wider team operating across the contract and have a positive outlook

As a result, we seek to employ people who possess the following skills and requirements:

  • Exceptional communication and interpersonal skills
  • A non-judgmental, empathetic approach to Persons in Custody
  • High focus on safety and security awareness
  • Ability to maintain a reasonable level of fitness to undertake the inherent requirements of the role
  • Manual Driving Licence - Desirable (HR, MR licence or F Extension category highly desirable for operating vehicles carrying passengers)
  • Willingness to travel (road and air)

Other mandatory conditions, to be eligible for this position:

  • an Australian Permanent Resident or Citizen
  • have the ability to obtain and maintain an Australian Federal Police Check, Criminal History Check & Working with Children Check
  • undergo a pre-employment medical including a drug & alcohol test

How to apply

If you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, then please click on the "Apply" button to complete your application.

We are keen to increase diversity across our business, so our workforce reflects the diverse communities in which we work. Our current focus is on employing more women at all levels of our organisation and Aboriginal and Torres Strait Islander people are also encouraged to apply for this vacancy.

About the company

Ventia is one of Australasia’s largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastructure that is critical to our communities. No one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it’s what unites and excites us.

Position Reference Number: 151706

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