Network Performance Manager

Recognised by WORK180 as an employer of choice

Permanent Full Time | Melbourne CBD

Flexible working and free myki travel.

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the Role

As our Network Performance Manager, you are responsible for driving a performance culture across the business. You bring a mindset of continuous improvement and are a natural at engaging with colleagues and senior leaders.

In this role, you will establish a process and culture of ownership across our Operations, Asset Management, Customer, and corporate functions to enhance customer satisfaction through improvements in the safe and on-time delivery of services across our state.

Key responsibilities:

• Utilise Microsoft tools to collaborate and present findings.
• Collect, analyse, and establish trending patterns for train performance data.
• Analyse performance success of initiatives, identify key learnings, and assess the impact of changes on punctuality, reliability, and customer experience.
• Identify, lead, and manage change in line with business objectives, driving performance improvement across operational and technical departments.
• Identify operational barriers to improvement and generate solutions to address them.
• Lead communication forums to identify and address causes of network delays, and to enhance cross-functional interdependencies. Regularly report on network performance, demonstrating a clear understanding of performance while identifying opportunities for improvement using Power BI or other analysis platforms.
• Confidently run monthly meetings to deliver reports to business and senior leadership teams, translating and presenting business analytics in an accessible manner for non-technical audiences.

About You

If you are already working in rail, you might be coming to this role from operations, maintenance, planning, or scheduling. If you are new to rail, you may be bringing your career to us from transport, aviation, supply chain, logistics, or warehousing. Wherever your skills have come from, we are especially interested in you for your capabilities across stakeholder engagement, data driven insights, and commitment to continuous improvement.

You are a proactive and analytical professional with a passion for improving operational performance. With a strong background in interpreting data and developing engaging presentations, you thrive in a collaborative environment. Your experience in an operational setting, combined with your enthusiasm for rail operations, makes you an ideal candidate for this role.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 in the range SO 1.1 (Base $126,708) to SO 1.3 (Base $133,696).

Why V/Line

In addition to free myki travel, we offer:

Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. V/Line is also a proud Child Safe employer.

Applications close: Wednesday 6th May, 5pm