Services Officer

Bairnsdale

Permanent Part-Time (32 hours per fortnight)

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

This is a permanent part-time position, working a minimum of 32 hours per fortnight across two shifts per week.

This is a great opportunity for someone looking for the flexibility of permanent part-time work while maintaining a positive work-life balance. The role operates on a rotating roster, with opportunities to accept additional shifts as they become available.

About the role

Undertake ticket sales, and seat reservations, maintain ticket stock and manage daily bank deposits

Ensure the station is opened and closed in accordance with operational and security procedures

Organise and coordinate coaches during special events and service disruptions

Ensure station presentation is maintained in accordance with internal and external cleaning standards

Operation of CCTV in accordance with internal operating procedures

Provide ticketing/fare information, education and assistance to customers.

About you

Having previous experience in face-to-face customer service and an operational environment is an advantage, as is demonstrating good situational awareness and prioritising safety in the workplace.

Experience in rail, transport, hospitality, retail, supply, manufacturing, care work, or any profession valuing good customer service with a focus on safety.

Our ideal candidate will possess the following:

Must live within 60kms of the station

Available and willing to commit to rotating rosters across 24/7 shifts

Hold a valid Victorian Drivers License

Due to Safe Working requirements at this station, you must be able to complete a Medical Category 3 check

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023.

The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3 check.