CX Officer
- Flexible hybrid working model
- Diverse marketing and administration opportunity
- Salary package of $89,270 plus super + 17.5% leave loading + free myki travel
If you want a corporate career combined with lifestyle, then V/Line can take you there. With over 2000 employees, locations throughout Melbourne and Regional Victoria and a true commitment to workplace flexibility, why not have your dream career and the lifestyle you want. We can get you there with free myki travel.
About the role
Joining our Customer Experience team, you will be supporting the development and implementation of V/Line’s customer service strategy. You will identify business insights and develop solutions using your strong administration, marketing and stakeholder management skills.
Key accountabilities include:
- Supporting your Customer Experience Advisors to deliver marketing campaigns, initiatives, and products to improve the customer experience.
- Providing administrative support for the team, including managing the distribution of marketing, promotional and ticketing material, interpreting data and wayfinding plans and logistics management.
- Special event management as required.
About you
You are an experienced marketing/business administration officer with great interpersonal skills and attention to detail. You’re able to prioritise competing tasks and provide support efficiently.
Our ideal candidate will possess the following:
- Relevant tertiary qualification in Business/Marketing is desirable
- Minimum 2 years in a similar role is desirable
- Intermediate to advanced skills in Microsoft Suite
- A valid driver’s license is essential
- Experience in event management will be advantageous
- Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
What we can offer
- Workplace flexibility
- Personal development
- Commitment to culture
- Inclusive environment
- Career opportunities
- Chance to contribute to connecting Victorians
- Free myki travel
- Paid parental leave
The successful applicant will be paid in accordance with the V/Line Rail Operations and Administrative Employees Agreement 2019 Clerk C3 $89,270 + super + leave loading. The selection process may include aptitude assessments, a behavioural event interview, probity (police) check and medical check
To apply for this position, please click ‘Apply for this Position' below.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background . We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community
