Services Officer, Caroline Springs (Part-Time, 48-hours/fortnight)
Are you great with customers and committed to workplace safety?
Reporting to the Customer Services Managers, could you be our new Services Officer, at Caroline Springs station?
Interested?
- Read this ad carefully and be sure you fit the essential requirements for the role
- Then, click ‘Apply now’ to go through to our V/Line Careers page to submit your application
- Please attach your resume and a brief cover letter, as PDFs
At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles, we have a passion for helping our people be their best. Let us get you there, with free myki travel.
About the role
The Services Officer is a part-time (48 hours per fortnight), with a 4-week, rotating-roster that includes early starts, late finishes & public holidays.
Based at Caroline Springs Station, you will give the best possible delivery of service to customers travelling on V/Line services, while supporting safety on and around the rail.
In this work, you will:
- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
- Complete ticket sales and seat reservations
- Maintain the presentation and cleanliness of the station
- Ensure safety on and around the station, for customers, colleagues, and yourself
Essential
- Successful completion of Year 10 (minimum)
- Victorian Driver Licence
- Willingness & ability to travel to other stations, to provide service along the line
- Availability for shift work & overtime
- Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
About you
Previous experience in face-to-face customer service and an operational environment is an advantage; so is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.
Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.
To be successful in this role, you already have:
- Strong verbal & written communication skills
- Ability to adapt to changing environments
- Strong focus on safety culture
What we offer
- Workplace flexibility
- Personal development
- Commitment to culture
- Career opportunities
- Inclusive environment
- Paid Parental Leave
- Free myki travel
- Contribute to connecting Victorians
This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing full-time, classroom-based training for 4-6 weeks.
Upon successful completion of the training, this part-time position, at 48-hour/fortnight, is then classified as STN OFF C1 ($39.6386), with pay & conditions in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.
Please note, this is a part-time opportunity (48 hours per fortnight), with a 4-week, rotating-roster that includes early starts, late finishes & public holidays.
It is a Medical Category 3 position.
Apply now
Read this ad carefully and be sure you fit the essential requirements for the role.
Click ‘Apply’ to go through to our V/Line Careers page to submit your application.
Please attach your resume and a brief cover letter as PDFs.
Please make sure to regularly check your email (including your spam/junk folder) for updates on the progress of your recruitment.
The selection process takes around 4 to 5 weeks and may include:
- Pre-screening phone interview
- Aptitude assessments
- Behavioural event interview
- Probity (police) check, reference checks, and a medical check
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background .We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
