Fault Management Officer

At V/Line we are committed to helping people get to where they want to go. With a diverse range of roles, we have a passion for helping our people be their best.

Reporting to the Fault Centre Manager, could you be our next Fault Management Officer?

The Fault Management Officer acts as a conduit between the train controllers the field staff, liaising around faults and fault rectification and updating other parts of the business on the rectification.

About the role  

• This excellent opportunity will suit an admin-based professional who is looking to make a difference and thrive in a fast-paced environment.
• Get your foot in the door in the rail industry! Rail experience is not required for this position.
• Grow with us. VLine has a wide range of career progression opportunities that you can grow into.
• 4 days on 4 days off rotating roster. This position offers a rotation roster of:
  • 4 days on day shift: 6am – 6pm
  • 4 days on night shift: 6pm- 6am
• The Team. The fault Centre team Is a small, friendly, and fun team, that work in very closely with the other teams in the Network Maintenance team.
• Free Myki Travel.

Duties:

• Management of reactive faults ensuring that the response is in line with company guidelines.
• Work closely with maintenance, Integrated Operations Centre, and other key stakeholders to ensure reactive assets faults and incidents are safely managed and returned to service in a timely manner.
• Ensure all faults and incident management activities are undertaken safely.
• ensuring all faults and incidents on the network have identified an incident cause prior to closing the incident out.

About you

• The successful candidate for this position will have experience in a similar office-based role.
• You will need excellent time management and organisational skills.
• Strong interpersonal and communications skills, including the ability to build and manage relationships and give clear and concise verbal directions.
• Well-developed written and verbal communication skills
• The Ability to read technical drawings and diagrams
• Strong computer skills

The salary for this position will be paid in accordance with the V/Line Rail Operations and Administrative Employees Agreement 2019 rate Clerk C4 ($47.51 per hour)

The selection process may include aptitude assessments, a behavioural event interview, probity (police) check and medical check.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.