Conductor - Bendigo

• Want job security, a career role, and the opportunity to make great money?
• 2 x 6-month full-time fixed term opportunities
• $33.13 - $44.34 per hour, plus super, penalty rates, plus loading

At V/Line we are committed to helping people get to where they want to go.Whether that’s getting our customers to their destination or our people to their dream career.With a diverse range of roles we have a passion for helping our people be their best.Let us get you there with free myki travel.

About the role

As a key member of V/Line’s front line customer service team, the Conductor is responsible for the delivery of on train customer service to V/Line customers as well as customer safety on board trains.

This is a full-time 6-month fixed term opportunity, that includes early starts, late finishes, weekends, & public holidays.There will also be opportunities to pick up additional hours.

The role is highly autonomous; therefore you’ll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.

Additionally, the role requires:

• High levels of customer service to the travelling public
• Assist customers with checked luggage and loading onto coaches
• Provide customers with information on services and further travel, whilst you sell and check tickets onboard the train
• Ensure safe departure of train, reporting any faults and delays, where appropriate

About you

You’re a confident, customer-focused individual, with a background of face-to-face customer service.You are able to work a rotating roster including weekends, public holidays, early and late shifts, and you hold a valid driver’s license.

You know how to adapt your communication to different customer groups and handle difficult situations on an autonomous level.

You will demonstrate capable work skills in:

• Strong verbal and written communication skills
• Working within rules and compliance frameworks
• Friendly customer service skills
• Strong safety awareness

Essential

• Successful completion of Year 10 (minimum)
• Victorian Driver Licence
• Availability for shift work & occasional overtime
• Willingness & ability to travel to other stations to provide assistance along the line
• Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
• You share V/Line’s core values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights

This position is classified as CONDUCTOR $44.3440 (CONDUCTOR TRAINEE $33.1933 while training) in accordance with the current V/Line Operations and Administrative Employees Agreement 2019. The selection process may include aptitude assessments, a behavioural event interview, probity (police) check and medical check

To apply for this position, please click ‘Apply for this Position' below.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background . We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.