Services Officer Annual Leave Relief, Permanent Full Time - Bendigo to Swan Hill
At V/Line we are committed to helping people get to where they want to go.Whether that’s getting our customers to their destination or our people to their dream career.With a diverse range of roles we have a passion for helping our people be their best.Let us get you there with free myki travel.
Reporting to Customer Services Managers, could you be our new Services Officer?
About the role
- Maintain the best possible delivery of service to customers travelling on V/Line services
- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required and selling tickets to customers
- Opportunities to work at various staffed stations along the Bendigo line
- Work collaboratively within the team and wider functions
- Ensure the safety of colleagues and customers at all times
- Maintain the presentation and cleanliness of the station
- Some stations require safe working elements, training will be provided
About you
- Previous extensive experience in a customer service environment
- Ability to adapt to changing environments
- Strong verbal and written communication, and problem-solving skills
- Valid driver’s license is essential
- Strong safety culture
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Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
What we can offer
Workplace flexibility
Personal Development
Commitment to culture
Inclusive environment
Career opportunities
Contribute to connecting Victorians
Free Myki travel
Paid Parental leave
This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing full-time, classroom-based training for 4-6 weeks. Upon successful completion of the training, this full-time position, is then classified as STN OFF C3 ($43.3001), with pay & conditions in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.
To apply for this position, please click ‘Apply for this Position' below.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background.We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.