Services Officer / Conductor (Bendigo)
- Are you great with customers?
- Would you like job security, career growth, and variety every day?
- Fixed Term (Part-Time) role
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
As the Services Officer / Conductor, you are integral to the success of V/Line’s Customer Group.
This dynamic, multifunctional role has you managing the day-to-day operations and customer service at the Bendigo station or providing service as a Conductor on Bendigo services.
Key Accountabilities include:
- Selling tickets, making announcements, and providing up to date information to customers regarding services and changes to services
- Ensuring coaches are organised and coordinated effectively for special events, disruptions, and closures
- Maintaining the presentation and cleanliness of the station or carriages
- Working collaboratively within the team and wider functions
- Ensuring the safety of colleagues and customers at all times
This is a permanent, part-time role, with a 4-week, rotating-roster that includes early starts, late finishes, weekends, & public holidays. There will also be opportunities to pick up additional hours.
About you
Service experience in a customer-facing, operational environment—such as aviation or supermarket retail—is an advantage. You have good situational awareness and can demonstrate that you value & prioritise workplace safety.
Essential
- Successful completion of Year 10 (minimum)
- Victorian Driver Licence
- Availability for shift work & occasional overtime
- Willingness & ability to travel to other stations, to provide service along the line
- Previous face-to-face customer service experience and a demonstrated commitment to workplace safety
Our ideal candidate will possess the following:
- Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- Strong verbal & written communication skills
- Confident troubleshooting andproblem-solving skills
- Calm, steady demeanour and the ability to adapt to changing environments
- Strong focus on safety culture
In addition to free Myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing training for 4-6 weeks.
Upon successful completion of the Trainee Station Staff training, the position is then classified as a STN OFF C1 ($39.6386) in accordance with the V/Line Rail Operations and Administrative Employees Agreement 2019.
This is a Medical Category 3 position.The selection process may include aptitude assessments, a behavioural-based interview, probity (police) check, and medical check.
How to Apply
Please use the ‘Apply’ button to submit your application, including a current resume.
The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.
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