Customer Services Officer - Southern Cross Station Talent Pool
- Perfect entry-level role to begin your career at V/Line
- Progress and diversify your career in a multi-faceted, operational environment with Individual Development Plans
- Attractive hourly rate with shift work penalties, free Myki Pass and 11% super
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
As a Customer Services Officer (CSO) you are an integral part of the efficient running of our trains and coaches from Southern Cross Station. You will oversee the arrivals and departures of trains and coaches from your designated platform or coach terminal, and manning Myki ticket barriers.
This role will appeal to a safety-conscious individual seeking a dynamic and active work environment.
Communication is the fundamental aspect of this role. Using a 2-way radio, you convey key information to stakeholders and customers, such as train arrivals & departures. You will be required to coordinate with our Control Room for all announcements and signals.
This role is mostly operational, with an important customer service component. CSO’s will liaise with cleaners to ensure the cleanliness of trains for timely departures.
Being based out of Southern Cross, you will enjoy a lot of variety day-to-day as you get the opportunity to also work at Flinders Street, Sunshine, and Footscray stations.
Being a Customer Service Officer, you will be on a 4-week rotating roster. Shifts start as early as 4:30 am and you can finish shifts around 2:30 am on weekends. You will be required to work public holidays if your roster falls on those dates. There will also be opportunities to pick up additional hours.
About you
As our ideal candidate, you will have strong operational experience with conflict management