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Applications closed 1 year ago

Contribute to providing customers best-in-class service and support
Permanent Part-time role based in Seymour
Great career growth opportunities

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

The Services Officer - Seymour is a permanent, part-time position.

In this role you will give the best possible service delivery to customers travelling on V/Line services while supporting safety on and around the rail. Your responsibilities will include selling Myki and V/Net tickets, making platform announcements, assisting passengers, and maintaining the cleanliness of the station and its facilities.

Key Accountabilities include:

Undertake ticket sales, and seat reservations, maintain ticket stock and manage daily bank deposits
Ensure the station is opened and closed in accordance with operational and security procedures
Organise and coordinate coaches during special events and service disruptions
Ensure station presentation is maintained in accordance with internal and external cleaning standards
Operation of CCTV in accordance with internal operating procedures
Provide ticketing/fare information, education and assistance to customers.

About you

Having previous experience in face-to-face customer service and an operational environment is an advantage, as is demonstrating good situational awareness and prioritising safety in the workplace.

Knowledge in rostering that aligns with an enterprise agreement can be beneficial, but it is not a requirement. Experience in rail, transport, hospitality, retail, supply, manufacturing, care work, or any profession valuing good customer service with a focus on safety. Our ideal candidate will possess the following:

Salary for this role will commence at $42.47 per hour once qualified.

This is a permanent, part-time opportunity with a base of 24 hours per week (although you may be offered more). You should expect to work 2 weekends per month and have availability across all days. Rosters are provided in advance.

Apply Now

For more information about this opportunity and to discuss salary or get a copy of the Position Description, please email steve.hutcheson@vline.com.au

The recruitment and selection process may include aptitude assessments, behavioural interview and employment references.

Note - in addition to filling a current opening, we will also use this ad to create a Talent Community of suitable candidates interested in Part-Time Service Officer opportunities within the Northeast. This will be discussed with suitable candidates throughout the recruitment process.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

Recruitment Process

This role is a Medical Category 3 position.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. In addition employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

Applications close: 11:59pm on Tuesday, 25th March 2025

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.