Authorised Officer - Deer Park (part of Southern Cross Team)
Permanent Full-Time role located at Deer Park (Southern Cross Station team)
Comprehensive training and development provided
Starting rate of $37.42p/h and once fully qualified increase to $45.74p/h + penalties + super
Your Expertise in Safety and Customer Service Will Make a Lasting Impact – Become an Authorised Officer with V/Line.
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
The Authorised Officer (AO) works with the Customer Team to provide a high degree of Customer Service and ensure an informative, safe and friendly environment for V/Line Passengers and staff.
The AO is responsible for the network's day-to-day safety, with a focus on minimising antisocial behaviour, particularly during late-night Friday and Saturday services and special events.
AOs use their exceptional communication and conflict resolution skills to create a safe and smooth environment by responding to incidents, managing antisocial behaviour, and reporting fare non-compliance and behavioural offences under the Transport Act.
Key Accountabilities include:
Deterring anti-social behaviours including crime, vandalism and fare evasion by way of visible presence
Report all offences detected and submit relevant reports in an accurate and timely manner, ensuring all reports are of the highest standard
Provide a high degree of Customer Service to ensure an informative, safe and friendly environment for the V/Line passengers
Assist management in preparing for and responding to operational incidents and emergency response.
Our Authorised officers work on a rotating shift roster including late nights, weekend and public holidays. Our AOs work in teams of 3 or more with a Crew Leader. Shifts will start and end at the Deer Park station.
About you
You take pride in the impact of your work and are passionate about providing safe access for customers and staff.
You are resilient and thrive in high-pressure situations such as dealing with anti-social behaviour, incident response or emergency management incidents. You can make decisions quickly, often in stressful or unpredictable situations
Ideally, you have prior exposure or experience in emergency management, conflict resolution or law enforcement.
You have a strong customer service background and highly developed interpersonal skills. You enjoy working with the public and work well in a team environment.
Our ideal candidate will possess the following:
Demonstrated alignment to V/Line’s values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.
Prior experience in Police, Prison Officers or similar roles will be highly regarded.
Highly developed interpersonal and customer service skills.
Experience in dealing with difficult/confrontational situations, including de-escalating volatile situations to ensure safety, is highly regarded.
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
What we can offer
In addition to free Myki travel, we offer:
Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
Huge potential – We’re transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
Salary for this role is $37.42p/h during training and once fully qualified salary will increase to $45.74p/h + penalties + super
This is a permanent, full-time opportunity with 5-weeks annual leave at 20% loading, superannuation, and free myki for metro & regional travel.
Apply Now
For more information about this opportunity or to get a copy of the Position Description, please email Steve Hutcheson at talent@vline.com.au
The recruitment and selection process may include aptitude and personality assessments, behavioural interviews and employment references. The recruitment process for Authorised Offices can take many weeks to complete, we will update you on your progress throughout the process.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.
Recruitment Process
This role is a Medical Category 3 position.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment checks to meet our safe working standards. In addition, V/Line employees are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
Authorised officers are required to complete fingerprinting and a Fines Victoria check in addition to the normal pre-employment checks
The expected start date for this role is late June or early July, with your initial training provided through MTM Trains Metro Academy. The start date is fixed as Authorised Officers are recruited and onboarded to meet timelines set by Metro Academy course start times.
Applications close: 11:59pm on Tuesday, 15th April 2025
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.