Authorised Officer
V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
As an Authorised Officer, you are integral to the success of V/Line’s Operational Group.
As a member of the Customer team, an Authorised Officer will be responsible for the day-to-day reporting of offences under the Transport Act with a focus on anti-social behaviour across a rotating roster, including weekends and public holidays across Victoria.
Key accountabilities include:
- Report all offences detected and submit relevant reports in an accurate; timely manner and ensure all reports are of the highest standard for successful prosecution to take place.
- Provide timely written reports to the Team Leader – AOs of all security and anti-social related behavioural incidents that will be included in the monthly Executive Security Management Meetings.
- Deterring anti-social behaviours / crime / vandalism / fare evasion by way of visible presence and reporting of offences under the Victorian Transport Act and Regulations on board trains and at railway stations or premises operated by V/Line.
- Comply with appropriate approval authorities as specified in the “Manual of Responsibilities and Authorities.
- Attend court as a witness, as required, in connection with the prosecution of suspects. Assist with Customer Service during special events.
- Foster teamwork and establish professional working relationship with internal and external teams within V/Line.
- Respond to network disruptions and incidents, as required including liaising with internal and external stakeholders.
About you
You will enjoy a high degree of Customer Service and interaction, providing a safe and friendly environment for the V/Line passengers.
Our ideal candidate will possess the following:
- Willing and able to travel the network out of various locations
- Located within 1 hr of Melbourne CBD/ 80 Kms
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- Ability to problem solve in a dynamic high-pressure environment and de-escalate confrontational interactions on the job.
If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
Why V/Line
In addition to free myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.
At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks including fingerprint check and verification to meet our safe working standards. V/Line is also a proud Child Safe employer.
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023
Applications close: 9th March 2026
