Workforce Controller

Southern Cross

2x Fixed Term Contracts (1x 10 months, 1x 18 Months)

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

The Workforce Controller coordinates and administers the Roster for all V/Line Passenger Locomotive Train Crews.

They ensure effective and cost-efficient rostering of qualified train crews across all Train Crew depots and contribute to the provision of the best possible equitable train services.

Workforce Controllers also complete day-of-operation and disruption management tasks on a daily basis.

Key accountabilities include:

• Responsible and accountable for implementing the master roster for train crew, ensuring a balanced work allocation while adhering to all awards/EBA Agreements and business rules.
• Maintain the currency of driver data within the rostering system, ensuring compliance with rostering principles and rail safety.
• Ensure adequate driver coverage for planned and unplanned disruptions, across all services including occupations, special events and public holidays..
• Allocate driver duties in line with the EBA agreement and fatigue guidelines, for short and long term planning as well as day of operations management.

Process ad hoc annual leave requests

Book accommodation as required for driver rest jobs

Liaise with key stakeholders to ensure business needs are met

Liaise with the Training Department to ensure all driver training requirements are met with efficiency

communicating with drivers about shift alterations, duty details and shift requirements

About you

You have experience in large-scale rostering environments, ideally within the transport or rail industries.

You are a strong communicator, provide superior customer service and can build rapport quickly.

Our ideal candidate will possess the following:

Extensive rostering experience across both long- and short-term planning, as well as day of operations management, supporting a dynamic workforce of 500+ staff within a fast paced operational environment.

Demonstrated experience managing roster compliance in line with an Enterprise Agreement, including active fatigue management and risk mitigation.

Proven experience working in a high-pressure, time-critical operational environment, with the ability to prioritise competing demands and make sound decisions.

Excellent written and verbal communication skills, with the ability to collaborate effectively within a team and engage confidently with a wide range of stakeholders.

Proficient in MS applications and confident using a range of operational systems

Availability to work on a rotating 24/7 shift roster, including weekends and public holidays, as required.

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards. V/Line is also a proud Child Safe employer.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023.

The selection process may include aptitude assessments, and a behavioural interview.

Applications close: 14/04/2026