Customer Relations Officer

Who we are looking for

We have a part-time position for a Customer Relations Officer contracted to January 2025. This position is for 40 hours a fortnight at our Warrnambool office offering a generous salary of $62,067.98 to $67,345.82 pro rata.

What you'll be doing

On a day-to-day basis, you'll be

• Handling incoming customer phone calls.
• Attending to visitors and customer enquiries.
• Ensuring customer requests and information received are handled accordingly.
• Acting as a source of information for members of the public.
• Assisting with issuing accounts.

What you'll bring

We're looking for someone with

• One to two years of relevant experience.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Skills to operate a variety of computer software.

For further details, see the position description available here.

We look forward to hearing from you. If you have any questions, feel free to call Andrew Cheeseman (Customer Relations Coordinator) on 5565 6627.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. At Wannon Water, you’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You will be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We are an equal opportunity employer and our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

• A Work180

endorsed employer.

• A member of the Diversity Council Australia

.

• An accredited member of the Healthy Workplaces Achievement Program

.

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply

Applications close: 11:59pm Sunday 4 June 2023

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and CV.

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).

Applicants will be required to provide evidence of their COVID-19 vaccinations