Who we are looking for

We are seeking two dedicated Customer Support Officers to join our Warrnambool team. You will be our customers' first point of contact, providing exceptional support and assistance to ensure they are satisfied with our services.

These are temporary positions for a 12-month period, one being full-time and one being part-time (five days per fortnight). These positions come with a generous salary of $63,309.34 to $68,692.74 p.a. plus superannuation, pro rata for the part time position.

What you'll be doing

On a day-to-day basis, you'll:

• Handle incoming customer phone calls.
• Attend to visitors and customer enquiries.
• Ensure customer requests and information received are handled accordingly.
• Act as a source of information for members of the public.
• Assist with issuing invoices and follow up overdue accounts.

What you’ll bring

We’re looking for someone with

• One to two years of relevant experience.
• Clear and concise oral and written communication skills.
• The ability to assist and resolve customer issues under pressure.
• The ability to work effectively in a close-knit team to accomplish objectives and targets.
• Skills to operate a variety of computer software.

For further details, see the position description available here.

We look forward to hearing from you. If you have any questions, feel free to call Ulrike Hulin (Customer Relations Coordinator) on 1300 926 666.

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.

You'll be offered a range of great benefits including:

• Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
• An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
• A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
• A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
• Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

• A certified Family Inclusive Workplace
• A Work 180 endorsed employer
• Members of the Diversity Council Australia
• Accredited members of the Health Workplaces Achievement Program

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

How you can apply

Applications close: 11:59pm Sunday 4 February 2024

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and CV.

As part of your cover letter, please outline how your skills and experience meet the role requirements and your preference for the full-time or part-time position.