About the Role

Are you a passionate people leader who thrives on developing high performing teams, delivering exceptional customer experiences, and driving results? We are looking for an experienced Customer Service Team Leader to lead, coach, and inspire a team of customer service professionals in a fast paced and customer focused environment.

This is an exciting opportunity for a Leader who combines strong people leadership with operational excellence. You will play a key role in building team capability, enhancing customer outcomes, and driving performance through coaching, data driven decision making and continuous improvement.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
• Annual leave loading – an extra 17.5% pay when you use your annual leave

What the role will involve:

Lead and develop people

• Inspire, coach, and mentor a team of consultants to achieve and exceed performance targets.
• Build team capability through ongoing coaching, training, and development opportunities.
• Create a positive, inclusive, and high performing team culture build on accountability, collaboration, and engagement.
• Support individual career growth through meaningful development plans and performance conversations.
• Monitor performance, productivity, and quality measures, providing targeted coaching and support where required.

About you:

You are an energetic and engaging leader who brings out the best in others and creates an environment where people can thrive.

• Proven experience leading teams of 10 -15 consultants in a contact centre environment.
• Exceptional coaching and leadership skills, with a passion for developing people and building capability.
• Strong communication skills and the ability to lead teams through change and clarity, empathy, and confidence.