At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.
About the role:
Customer Billing Operations manages our billing and revenue collection services that enable us to deliver sustainable water services to the people of WA. We provide a safe place for our people, positive culture and have a strong commitment to developing and empowering our people to deliver our best performance.
We currently have a vacancy within our Payments and Sundry team which is based in our Balcatta office. Our team is responsible for the collection of over $5M (10M) in revenue daily and covers a variety of functions such as reconciliation, refund requests, payment investigations and sundry billing activities.
If you thrive in a high-volume, transactional role where you interact with our customers daily and are excited to bring your enthusiasm to learn and contribute, we would love to hear from you.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state. If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home up to 2 days per week, 9-day fortnight, flexible work hours.
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
What the role will offer:
- Engaging in a diverse range of interactions with our customers.
- Opportunity to increase your skills and knowledge across different streams of work.
- A vibrant, collaborative, and supportive team environment.
- Opportunity to actively contribute to process improvement initiatives.
Key skills and experience:
- A high-level attention to detail, accuracy and skill in data entry
- Verifying payment transactions, following up on anomalies, and communicating with relevant departments to address any concerns.
- Resolve issues and ensure that all payments are processed accurately and to strict time constraints.
- Investigations into customer payments through review and analysis of transactions and data to identify discrepancies.
- A commitment to delivering exceptional customer service.
- A proactive problem solver who consistently takes full ownership of tasks.
- You use your initiative to seek a win-win outcome for our customers and our business.
- Experience working in office/admin environment.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close on 29 October 2026
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
