- $105,754 plus 11% Super
- Forget the inner-city traffic jams. Based in Balcatta
- 2 permanent positions available
Are you ready to thrive?
Customer Service is the face of the Corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task! To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and several new opportunities have been created.
The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.
A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.
Working in modern facilities at our Balcatta office our Customer Service team provides world-class customer service to business & residential customers across Western Australia.
What the role will involve:
Reporting to the Customer Delivery Team Leader, you will resolve complex customer and community network issues with internal and external stakeholders related to water, wastewater, and drainage services in the Perth region.
You will act as the primary contact between the customer and the Water Corporation when things don't go as planned in the field. You will manage escalated customer issues, incidents, and complaints on-site.You're a thorough person, so you'll enjoy gathering information, reviewing alternatives, and undertaking decision-making in line with the Corporations values.
Leading with your strong customer focussed attitude, ensuring customer interactions are conducted in a courteous, respectful manner that enhances the reputation of the Corporation as well as ensuring customer concerns are managed with prompt resolution and are provided with proactive and timely information.
Key skills and experience:
You'll have a qualification in commerce, business, engineering, communications, or other related disciplines. As well as considerable experience using corporate systems utilised for customers, and knowledge of Microsoft suite of applications.
From your people background you'll thrive in removing obstacles and providing a high level of customer service, making each and every customer feel heard, and their issue resolved.
With your considerable knowledge and understanding of the relevant legislation, policy, and procedures in relation to operations, you will be a 'go to person' to provide highly effective verbal and written communication skills with demonstrated ability to summarise complex issues into plain language for common use.
Does this role sound like your next career move? If yes, apply!
Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.
Applications close Thursday 6th July 2023
Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.
To read our diversity and inclusion statement, please visit our website