Business Applications Support Analyst

• Be part of our exciting Technology journey
• Fixed term opportunity until March 2024 with flexible working options
• Based in Leederville, Salary - $95,451 + Super + Benefits

About the role

The Data Platforms and Process Automation (DPPA) Applications Support team within the Enterprise Applications Section has a vacancy for a Support Analyst – Business Applications.

Reporting to the Manager – Business Applications and working closely with Systems Analysts across the whole section, the Support Analyst will provide admin support for our Enterprise Applications portfolio.

This is an extremely busy role with an ongoing backlog. The preferred candidate would be confident in planning and prioritising customer requests. Thus, confidence in planning activities, and managing stakeholder expectations against these plans, is a core competency of this role.

What the role will offer:

This is a fixed term, full-time role until March 2024. You’ll also experience a flexible approach to working, which means you can avoid the daily carparks on the freeway - or do the school run more often. If you like your extended weekends, try out a 9-day fortnight instead.

Other benefits include but are not limited to:

• You will get an exposure to the systems and technologies across our entire Enterprise Application portfolio. From Process automation to Enterprise Resource Planning to Enterprise Asset Management to Enterprise Content Management – you’ll have a finger in all those pies!
• We offer Industry training such as ITIL, Business Analysis and MS Power Platform
• You will be working with a friendly and hugely supportive team – we have a great success culture, and learning and development is at the core of what we do.

About you

• A background in IT, for example IT helpdesk, technology management, development or admin experience in an IT environment. This is a great step on your career to bigger and better IT things.
• Qualification or Certification in IT
• Excellent stakeholder management & communication skills
• Well-developed prioritisation and planning skills
• If you’ve worked with Microsoft Power Platform, Jira, Sharepoint or ERP or EAM then even better!

About the role:

• Providing triage capabilities and level 1.5 support for our customer request ticket queue
• User provisioning across our application stack
• High level requirements gathering for customer requests
• Maintenance of Quick Reference Sheets for Corporate systems
• Co-ordinating administration of Vulnerability Management activities and reporting to our Cyber team
• Undertaking testing activities for project and minor work deliveries

Applications close 8th October 2023

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website