3898 Payments & Sundry Billing - Support Officer

• Thrive as you shape WA’s water future.
• Full time, permanent opportunity based in Balcatta with flexible working options.
• Salary: $ 83,938 plus 12% Super & Benefits.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Discover more benefits we offer to support the unique and individual ways our employees live.

About the role

We currently have a full-time opportunity within our Payments and Sundry team, based at our Balcatta office. This team plays a vital role in managing the collection of over $5–10 million in daily revenue and supports a broad range of functions including reconciliation, refund requests, payment investigations, and sundry billing activities.

If you enjoy working in a fast-paced, high-volume environment where customer interaction is part of your daily routine, and you're eager to learn and contribute, this could be the perfect opportunity for you.

In this role, you'll engage with a diverse range of customers and have the chance to expand your skills across multiple workstreams. You'll be part of a vibrant and collaborative team that values support and continuous improvement. Your contributions will help shape more efficient processes and deliver better outcomes for both our customers and the business.

To succeed, you'll need a strong eye for detail and accuracy, particularly in data entry and transaction verification. You'll be responsible for investigating payment anomalies, resolving issues promptly, and ensuring all payments are processed within strict timeframes. Your ability to analyse transaction data and identify discrepancies will be key, along with your commitment to delivering exceptional customer service.

What the role will offer

• Engaging in a diverse range of interactions with our customers.
• Opportunity to increase your skills and knowledge across different streams of work.
• A vibrant, collaborative, and supportive team environment.
• Opportunity to actively contribute to process improvement initiatives.

Your skills and experience

For this role, we are looking for great talent with:

• Investigations into customer payments involve thoroughly reviewing and analysing transactions to identify discrepancies.
• Resolve issues and ensure that all payments are processed accurately.
• Verifying payment details, following up on any anomalies, and communicating with relevant departments to address any concerns.
• Experience working in office/admin environment.
• A commitment to delivering exceptional customer service.
• A proactive problem solver who consistently takes full ownership of their tasks.
• Great attention to detail, are accurate and skilled in data entry.
• You use your initiative to seek a win-win outcome for our customers and our business

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close Friday 10th April 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website