What we are looking for:
- Certificate III in Business or related discipline or equivalent experience.
- Experience delivering outstanding customer service in a high-volume, customer-facing environment, including providing support through phone and virtual channels.
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Demonstrated ability to build rapport with customers, respond to enquiries, and effectively manage and resolve customer concerns and conflicts.
- Foundational knowledge of regulatory and legislative frameworks and how to apply this in the workplace.
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Strong interpersonal and communication skills with a proactive, solutions-focused approach to problem-solving and willingness to learn and take on new challenges.
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Able to manage competing priorities, adapt to changing business needs, and effectively multitask in a fast-paced environment.
- Current NSW Drivers Licence.
- Nice to Have: Experience and skills working with mapping and geospatial tools and data.
Who we are:
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.
We’re the people taking care of the state’s water at the source – capturing, storing, delivering.
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
Our commitment & culture:
No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.
Find out more at waternsw.com.au.
