Ready to make a splash in your career? WaterNSW is seeking an experienced L1 Service Desk Officer to join our Digital team at Parramatta.
This role is a 12 month term initially, with the potential to go permanent.
In this role, you will support the operations of the Service Desk and provide reactive and proactive incident resolution & service request management to facilitate the restoration of normal operational service. Also ensure minimal impact on the customer within agreed service levels and business priorities.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Yearly corporate wear allowance
- Professional development and educational assistance
- Salary starting at $81,699 base + 11% Super
- And so much more!
What you’ll do:
- Provide first and some second level support services across WaterNSW in order to facilitate the restoration of normal operational services with minimal business impact on the client
- Assist in collecting the Service Desk and telephony metrics to enable the performance of the Service Desk to be measured and continually improved.
- Ensure that all Service Desk records assigned to the team are accurately maintained and regularly updated so that they reflect correct classification and all actions taken in sufficient detail
- Ensure that customers are regularly advised on the progress of their incidents, enquires and work requests.
- Contribute to the continuous improvement of processes, knowledge base and stakeholder relationships.
- Assist in the resolution of identified problems.
What we are looking for:
- Relevant qualifications in Information Technology or a related field, or equivalent knowledge and experience
- Current working knowledge of a wide range of computer technologies including desktop hardware, operating systems, peripherals and office automation products.
- Proven experience working in a service/help desk role with exceptional customer service skills and the ability to perform well under pressure, manage conflicting priorities and meet deadlines.
- Effective interaction with staff at all levels within the organisation and key stakeholders, including the ability to communicate solutions to technical and non-technical stakeholders.
- Proven experience in Service Desk management systems (ServiceNow) and Microsoft 365 suite
- Proven experience in analysis, problem solving and reporting in relation to IT issues.
- Assisting with new initiatives e.g., hardware rollout, new site commissioning, software refreshes
- Willing to travel and work at various sites within NSW
- Current NSW driver’s licence
How we will support you:
At WaterNSW, we embrace the opportunity to integrate work into our life by having full ownership of our work week. We value getting the job done rather than looking at your work hours.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women.Visit our WORK180 page to access our benefits and career development opportunities https://work180.com/en-au/for-women/employer/waternsw
More about our team/ culture:
We communicate openly and honestly while maintaining respect for each other. This means we get things done. We understand that everyone is different, and this is what we value as part of our inclusive culture.
Who is WaterNSW?
When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.
Please note applications for this position will close on 21st January 2024
For any queries please reach out to Azmine Amer at azmine.amer@waternsw.com.au.
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
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If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’sPrivacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.