Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state. In this role, you will be at the centre of managing high‑risk customer enquiries, assessment and approval requests, and complaints with confidence and expertise. Beyond your technical capability, you’ll act as a trusted mentor within the Water Regulation team, supporting and coaching colleagues to build capability and consistency across the function. You’ll help ensure WaterNSW delivers accurate, timely and consistent assessment and approval services, all while maintaining strict compliance with legislative and regulatory requirements.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career. This role is ideal for someone who thrives in complexity, values collaboration, and is motivated by making a meaningful impact on customers, communities, and regulatory integrity.
Location: Grafton is the preferred location for the role, however we are also considering having the preferred candidate to be based in our Dubbo or Narrabri office.
Our Perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
- Flexible working
- Work a 9-day fortnight at Full pay on the Enterprise Agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Corporate wear allowance
- Professional development and educational assistance
- Access to remote area benefit packaging – based on work location
- Salary starting from $112,408 base + super
- And so much more!
What you’ll do:
- Review and process complexlicence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
- Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
- Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
- Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
- Ensure objections are managed effectively to ensure compliance with regulatory requirements.
What we are looking for:
- Diploma or degree in relevant discipline, or relevant equivalent industry experience
- Extensive experience working within a regulated environment to process customer applications
- Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace
- Excellent customer service skills & experience to respond to customer enquiries and resolving customer conflict in an appropriate manner
- Willing to travel around NSW and has a current NSW Drivers License
- Desirable: Mapping and geospatial experience
How we will support you:
At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.
When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week.