Business Improvement and Performance Team Leader - Perth, WA, Australia

Business Improvement and Performance Team Leader – Permanent – Perth

Shape how Western Power improves performance and delivers better outcomes.

This is an opportunity for a strong people leader with experience across business improvement, performance, transformation, change or data and analytics to lead a multidisciplinary team and shape how we improve performance, make decisions and deliver better outcomes for our customers.

Sitting within our Major Customer Connections function, you’ll play a key role in improving how we plan, measure, monitor, report and and continuously improve the delivery of connection servicesConnection process and visibility of Major Customer connection portfolio. You’ll bring together process improvement, data and performance insights, change and digital capability to help the function make better decisions, strengthen performance and deliver better outcomes.

This is a broad leadership role where you’ll set priorities, build capability and work across technical and operational teams to turn complex information and improvement opportunities into practical, sustainable change.

Your Role in Action  

• Lead and develop a multidisciplinary team across business improvement, change management, performance reporting and analytics.

• Lead continuous improvement initiatives that enhance business processes, service performance, operational efficiency and customer outcomes across Major Customer Connections.

• Shape performance reporting, KPI frameworks, dashboards and analytics, translating complex information into clear insights and recommendations for operational and senior leadership decision-making.

• Partner with technical, operational and business stakeholders to identify opportunities, solve problems and implement practical, sustainable improvements.

• Build trusted relationships across the business, influencing stakeholders and creating buy-in for new processes, tools and ways of working.

• Lead change activities that support the successful adoption of new processes, systems and ways of working.

• Support the development and management of digital tools and products that enable better workflows, reporting and business performance.

• Establish effective process governance, standards and improvement frameworks to create consistent, fit-for-purpose ways of working.

• Monitor business performance and service effectiveness, proactively identifying emerging issues, risks and opportunities for improvement.

• Foster a team culture built on trust, collaboration and learning, while ensuring appropriate governance, risk management and compliance are embedded across improvement activities.

What Makes You a Great Fit 

• Diploma or tertiary qualification in Business, Project Management, Change Management (e.g. Prosci or equivalent) or, Lean Six Sigma Green Belt, Black Belt or equivalent continuous improvement certification or a related discipline

• Demonstrated experience leading teams responsible for business improvement, operational excellence, process management, change management, performance reporting or business analytics.

• Strong people leadership capability, including coaching, capability development and building engaged, high-performing teams.

• Strong experience across performance reporting, KPI development and data analytics, with the ability to translate complex information into clear insights for different audiences.

• Strong knowledge of continuous improvement methodologies, process optimisation and performance management.

• A track record of delivering improvement initiatives that achieve measurable operational and customer outcomes.

• Demonstrated experience leading organisational change and supporting the adoption of new systems, processes and ways of working.

• Strong stakeholder engagement and influencing skills, with the confidence to work across different levels of an organisation.

• Strong commercial, strategic and business acumen, with the ability to balance customer, operational and organisational priorities.

• The ability to lead effectively in a complex and evolving environment.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including: 

• In addition to standard leave, enjoy three wellness leave days each year.

• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• 22 weeks paid parental leave and 5 days of First Nations cultural leave to support family and cultural connections.

Applications close on 6 November 2026.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. As a WORK180-endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

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