Business Operations Officer - Technical Operations

Western Power

Location: Kewdale

Job Type: Not Specified


Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Business Operations Officer at our Kewdale depot, supporting the Network Investigations Team within our Technical Operations area on a Permanent Full-Time basis.

About this role

As the Business Operations Officer you will be required to perform specialised office-based systems and administrative business operations support activities including but not restricted to cost management, document management, analysis, estimating coordination, reporting and process improvement to enable and support to the efficient utilisation of internal and external resources to meet the AWP, legislative requirements, and Western Powers customer charter targets.

Key Accountabilities

  • Liaise with customers to receive work details and assess work requirements.
  • Provide effective feedback to both internal and external customers to advise on work progress.
  • Plan and co-ordinate the execution of less complex work orders, balancing available resources with customer priorities. This will include the support documentation in engagement of contractors to undertake small-scale works as directed.
  • Provide administrative and co-ordination support e.g. to the Team Leader in planning work schedules for Network Investigations teams for Emergency Response Generators, HV Cable Testers and Power Quality Investigations
  • Manage own work to meet operational and legislative requirements.
  • Work and Job packaging as requirements as needed
  • Produce and manage required documentation for invoicing, purchasing, and monitoring purposes.
  • Manage the invoicing processes
  • Reconcile work orders and compile regular progress reports for the Team Leader.
  • Provide expenditure reports including a measure of actual costs versus estimates. Identify and highlight any variances to the Team Leader.
  • Assist in the response to system or unplanned emergencies.
  • Maintain asset register - registration, update, and record inspection due dates.
  • Provide field-based systems support and coaching on relevant Western Power systems, as required to perform the role.
  • Perform document and file management for section.

About you

We are seeking someone with experience and attributes that include:

  • Completion of Year 12 with English and Mathematics or equivalent demonstrated work experience
  • Minimum 5 + years demonstrated specialised experience in an administrative/support position
  • Experience and proficiency in computerized office systems
  • Experience in cost management, analysis, estimating coordination, reporting and process improvement
  • Sound written and verbal communication skills
  • Able to deliver high quality, professional, customer focused business support services
  • Demonstrated ability to maintain a high level of accuracy and confidentiality

Joining Western Power

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

We are an employer of choice, offering our employees a range of benefits that include:

  • Competitive salary plus 11% superannuation
  • Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
  • Professional Development opportunities including training initiatives and study assistance
  • An award-winning employee recognition and benefits programme
  • Access to six Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, People with Disability and Youth/Age – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
  • The opportunity to purchase up to four weeks of additional leave per year
  • Access to salary packaging, social club activities, and discounted health insurance and gym membership

Important information

We are committed to our Disability Access and Inclusion Plan 2021 - 2025 and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.

Our recruitment process requires that all candidates who progress to the pre-employment stage must hold a police clearance issued within the last six months.

Join us and play a part in powering the future of Western Australia.

To find out more about us please visit

Applications close on 29 March 2023

Submit your application by clicking the ‘apply’ button.

You’ve got this!