Customer Relationship Officer

Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Customer Relationship Officer, currently based at our Jandakot Depot then moving to our new South Metro Depot in Forrestdale in June 2023 on a Permanent Full-Time basis.

About this role

As the Customer Relationship Officer, you will be required to Act as a central point of contact to provide efficient, consistent, accurate and professional communication to Western Power’s network of internal project managers, schedulers, depot support staff and external customer groups with regards to planning and scheduling oversize vehicle movements. You will also be responsible for providing and enhancing quality services to all customers and perform a range of administrative and operational services that support efficient operations across the area whilst complying with policy and procedure requirements.

Key Accountabilities

• Administer communication to ensure inquiries are accurately recorded and resolved in a professional manner
• Effectively resolve oversize vehicle movements related queries and complaints and implement solutions to mitigate potential issues that impact Western Power’s ability to deliver a service.
• Ensure timely input of customer orders into Western Power scheduling system
• Act as key contact point for customers regarding forecasts, invoicing and other medium to long term planning requirements
• Generate and issue reports for oversize vehicle movements and monitor performance
• Interface with service providers and internal team members to ensure continuous improvement in oversize vehicle movements and related procedures
• Assist and implement strategies with internal service providers and internal/external stakeholders to minimise service failures and increase knowledge and independence of customer base to reduce volume of customer contact required
• Administer tracking of administration costs to budget, including capture on cost trackers, etc
• Provide support to section through managing coordination of workshops, site meetings and booking of training courses that ensure the section operates efficiently
• Raise and manage purchase requisitions for oversize vehicle movements in accordance with company policy and DFA guidelines

About you

We are seeking someone with experience and attributes that include:

• Completion of year 12 with English and Mathematics
• At least 4 to 5 + years knowledge and demonstrated experience within a customer service management role in a busy environment
• Specialist sound knowledge and understanding of oversize vehicle movements, logistical requirements, concepts, and methodologies
• Demonstrated experience in using problem-solving and process improvement techniques
• Strong verbal and written communication skills with ability to engage with both internal and external stakeholders
• Intermediate to advance Microsoft Office skills (Access, Excel and PowerPoint)

Joining Western Power

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

We are an employer of choice, offering our employees a range of benefits that include:

• Competitive salary plus 11% superannuation
• Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
• Professional Development opportunities including training initiatives and study assistance
• An award-winning employee recognition and benefits programme
• Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
• The opportunity to purchase up to four weeks of additional leave per year
• Access to salary packaging, social club activities, and discounted health insurance and gym membership

Important information

We are committed to our Disability Access and Inclusion Plan 2021 - 2027 and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.

We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.

Our recruitment process requires that all candidates who progress to the pre-employment stage must hold a police clearance issued within the last six months.

Join us and play a part in powering the future of Western Australia.

To find out more about us please visit https://www.westernpower.com.au/about/

Applications close on 31 March 2023

Submit your application by clicking the ‘apply’ button.