Do you want to deliver work that truly matters to our community?
There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.
We currently have three exciting opportunities for a Metering Services Officer at our brand-new Depot in Forrestdale for a Permanent and Two Maximum Term roles of Two years and Six months respectively.
About this role
As the Metering Services Officer, you will be accountable for processing of meter readings data, metering service orders & market transaction data orders to support the functions of metering data publication, service performance, standing data & market transaction responses to the market.
- Frontline customer communication by telephone, written correspondence & face to face with all market participants
- Interaction with internal & external stakeholders through written, telephone & face to face channels.
- Active team member responsibility for quality data processing.
- Raise & process service orders & purchasing requests for Metering.
- Processing market transactions & reading exceptions.
- Follow defined business processes
- Plan and implement daily and weekly allocated work
- Administrative support & data entry meter performance & compliancy testing.
- Strengthening key customer relationships by providing metering data expertise.
- Liaising with internal/external service providers to provide quality data provision & service delivery.
- Appropriate escalation of issues & risks
About you
We are seeking someone with experience and attributes that include:
- Completed Year 12 (or equivalent) with English and Mathematics subjects
- At least 3 years demonstrated experience in a front-line, high volume, customer service / data processing environment.
- Experience in high volume data entry
- Proficient with MS Office suite of products with good general PC literacy
- Good communication skills, both verbal & written
Joining Western Power
Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.
We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.
We are an employer of choice, offering our employees a range of benefits that include:
- Competitive salary plus 11% superannuation
- Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
- Professional Development opportunities including training initiatives and study assistance
- An award-winning employee recognition and benefits programme
- Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
- The opportunity to purchase up to four weeks of additional leave per year
- Access to salary packaging, social club activities, and discounted health insurance and gym membership
Important information
We are committed to our Disability Access and Inclusion Plan 2021 - 2027 and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.
We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.
Our recruitment process requires that all candidates who progress to the pre-employment stage must hold a police clearance issued within the last six months.
Join us and play a part in powering the future of Western Australia.
To find out more about us please visit https://www.westernpower.com.au/about/
Applications close on 8 September 2023
Submit your application by clicking the ‘apply’ button.
