Westgold Resources is an innovative and progressive West Australian gold producer located in the Murchison and Southern Goldfields regions of WA.

We are looking for people with passion and drive who want to advance their careers.

With new mines, new equipment and a new energy across our business, there's never been a better time to join Westgold.

About the opportunity

Due to a recent merger and increase in workflow, Westgold are sourcing a team-oriented, customer focused Information Technology Officer (IT Officer) to provide technical assistance support to internal stakeholders.

This position is based in Perth Head Office and is offered on a permanent full-time basis.

The role includes

• Providing first point of IT support contact for all staff
• Install and configure computer hardware operating systems and applications
• Assisting staff or clients through a series of actions, either face to face, email or over the telephone to help set up systems or resolve issues
• Troubleshoot technical issues to resolution and/or escalate to suppler or partner organization as require
• Log all incidents and service requests in designated Helpdesk system and manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operation efficiency
• Ensure system and data security is maintained to a high standard, ensuring the integrity of the network and systems are not compromised
• Expedite the repair off hardware faults and software configurations problems, notifying or forwarding to relevant suppliers in a timely manner
• Monitor performance of networks and systems, ensuring issues are appropriately escalated and resolved
• Monitor performance of networks and systems, ensuring issues are appropriate escalated and resolved
• Provide technical assistance to project teams and undertake technical project role when requested

What do I need?

• Willingness to solve complicated provlems and projects through to completion
• Analytical skills to study problems and records and identify solutions
• Team oriented-attitude to help other colleagues and departments with technical problems
• Strong interpersonal communication skills – written and verbal
• C Class Manual Driver’s License (required)
• IT Specific Certifications Working knowledge and expertise with a variety of software, hardware and applications (desirable)
• Exposure to MS Technologies including but not limited to MS Office 365, Azure and Active Directory
• Exposure to VMWare environments – (Desirable)

The Westgold Offer:

A range of benefits including:

• A permanent full-time position at a successful gold producer
• Performance based bonus
• Site Allowance (if applicable)
• Group salary continuous insurance
• A health and wellness allowance
• Health insurance discount
• A range of Family and Medical leave policies that includes IVF, surrogacy and adoption.
• Referral Bonus - bring your mates along!
• 5 years' pro rata long service leave
• Salary sacrifice options
• Employee Assistance Program (EAP) that include free confidential counselling, wellbeing services that includes financial advice.

Our full list of benefits and why we are recognised as an Endorsed Employer for Women by Work 180 can be seen on the Work180 website.

Westgold is driven by our core values of Show Respect, Choose Safety and Deliver Value. We believe that these values define our culture, behaviours and actions. We appreciate that not everybody will tick every box for their next dream role, but if you believe that you can bring the passion and drive to contribute to our operations and our values resonate with you then apply now!

Candidates must meet our pre-employment criteria’s which includes medical and drug and alcohol screening, relevant right to work checks and be able to provide a valid Australian national police clearance and an Australian driver’s licence (or be able to obtain).

Westgold is committed to creating an inclusive workplace where everyone matters. We believe diversity is a strength and true diversity includes those from First Nations People, various cultures, age groups, Neurodiverse backgrounds, genders, sexual orientations, diverse abilities and religions. We value the unique perspectives and experiences each person brings and that diverse teams leads to innovation and success. Our goal is to have safe and respectful environments where everyone feels empowered to be their authentic selves and we strongly encourage candidates from all backgrounds to apply.

Westgold appreciates that standard recruitment processes are not accessible for everyone. If you believe you require additional support or accommodations, so you feel comfortable participating in our recruitment process for this or any of our roles, please feel free to email inclusion@westgold.com.au

Westgold reserves the right to close applications early should a suitable pool of candidates be identified. We will never contact you to ask for payment of any kind, whether directly or through a third party.

No Agency referrals will be accepted at this time.