About the Role 

Join one of Australia's leading Caterpillar dealers and become the trusted technical specialist responsible for improving fleet reliability and performance at Cowal Mine.

This is more than a technical support role. You'll work directly with mine site leadership, maintenance teams and Caterpillar specialists to optimise equipment performance, reduce downtime and influence long-term maintenance strategies while building your commercial and leadership capability with WesTrac.

Key Responsibilities 

• Build and maintain strong relationships with our key customer, Caterpillar and internal stakeholders, acting as the on-site technical liaison across Cowal and Wagga

• Analyse fleet performance data to identify underperforming assets and provide timely, effective technical solutions to equipment issues  

• Conduct wear management inspections and provide condition monitoring recommendations to optimise total cost of ownership, supported by high-quality technical reports

• Work closely with the customer to resolve unplanned downtime, providing on-site technical advice, troubleshooting and warranty support 

• Review, assess, and recommend improvements to maintenance and operational practices, and support component lifecycle management and breakdown response coordination  

• Identify and develop aftermarket sales opportunities through regular customer engagement and fleet analysis, referring qualified opportunities to the Mining Support Manager to support business growth  

Skills and Experience 

• Mechanical Trade Certificate (or tertiary qualification in Engineering) plus a minimum of 5 years’ post-trade experience on Cat equipment

• Sound commercial acumen, with the ability to identify and clearly communicate sales and aftermarket opportunities to the Mining Support Manager 

• Strong understanding of whole-of-life cost, Fleet Production Cost (FPC) and equipment application, with familiarity with CAT systems (DBS, SIS, ET, SIMSi, TMI) an advantage

• Demonstrated high-level customer relationship management and advanced communication skills

• Proven ability to troubleshoot equipment faults, analyse data and compile reports to drive performance improvement

• A strong safety-first mindset, with the ability to work autonomously or within a team across a 5/2 roster

Why WesTrac? 

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution. 

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction. 

What we offer 

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available

• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family

• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute 

• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles