About the Opportunity
Join our team in Mt Thorley as a Product Health Specialist! Based at our Mt Thorley Branch, this role offers a full-time Monday-Friday roster, including a fully maintained benefit vehicle.
Reporting to the Product Health Manager, you'll specialise in Hydraulic Mining Shovels and Large Wheel Loaders, providing technical expertise to support fleet performance and reliability. Working closely with internal stakeholders, Caterpillar technical teams, Site Performance Specialists, and frontline teams, you'll build strong relationships, provide guidance on technical issues, and leverage Condition Monitoring tools to proactively identify and resolve equipment concerns.
You'll play a key role in developing and implementing fleet performance improvement initiatives that reduce customers' Total Cost of Ownership. This includes taking ownership of complex technical issue resolution, leading Continuous Improvement projects, and developing Component and Machine Life Cycle Cost strategies to maximise equipment performance, availability, and value.
Key Responsibilities
- Provide expert technical advice and guidance to support equipment reliability, performance, and issue resolution
- Analyse condition monitoring data, oil sample results, machine inspections, operating conditions, and repair history to identify improvement opportunities and optimise equipment performance
- Lead the investigation and resolution of complex equipment and product issues, working closely with manufacturers, technical specialists, and customers to deliver timely outcomes
- Develop and implement component and machine lifecycle strategies that improve fleet performance, reduce maintenance costs, and lower customers' total cost of ownership
- Support the introduction of new products and technologies, while coordinating complex projects across multiple stakeholders to achieve successful operational outcomes
- Drive continuous improvement initiatives that enhance equipment reliability, performance, and customer value through collaboration with key stakeholders
Skills and Experience
- Mechanical Trade / Post Trade CAT dealer experience desirable
- High level of customer service skills with the ability to build and maintain successful working relationships
- Strong communication, analytical, and problem-solving skills, with the ability to identify issues, engage stakeholders, and drive effective outcomes
- Demonstrated knowledge and experience with using and implementing Mining Equipment Management principles
- Intermediate computer literacy skills – MS Office, email, Internet based applications and mobile devices
- Knowledge and experience of CAT Diagnostic tools and CAT Information systems is highly desirable
Why WesTrac?
At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.
We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.
What we offer
- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
- Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
- Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #6271.
Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.