Reporting to the Component Sales Supervisor, the Component Exchange Coordinator will join our Parts Exchange (PEX) team on a 12 month contract at our South Guildford, WA location. This role is responsible for delivering exceptional customer service as the primary point of contact for PEX component sales while ensuring effective supply chain coordination to meet customer requirements and minimise equipment downtime.
Department Overview: Parts Distribution Centre (PDC) Our 24/7 PDC holds 75K Cat® product lines, shipping 300K lines/month. We use the DEMATIC system for 18K+ small parts, and provide rack and yard storage, hose-building, parts inspection, pick-packing, and customer pickups with multiple WMS for accurate deliveries
Roster – 5 Days, Mon - Fri, 8.5 Hrs/Day (inc meal allowance)
What You'll Do:
- Manage customer component exchange orders and coordinate supply to meet required delivery dates.
- Build strong relationships with internal stakeholders and key customer contacts to support component sales growth.
- Monitor component availability, identify supply risks early, and implement alternate solutions where required.
- Facilitate regular customer meetings and provide reporting on supply chain performance and backorder management.
- Collaborate with sales, warehouse, workshop, branch, and interstate teams to identify alternative component solutions and maintain customer supply commitments.
- Review customer agreements and open backorders to ensure compliance with contractual obligations and optimise inventory utilisation
Skills & Experience:
- Proven experience in customer service, parts coordination, sales support, logistics , or supply operations.
- Strong planning, organisation and problem-solving skills with the ability to manage multiple stakeholders.
- Strong relationship-building and communication skills with the ability to engage effectively with customers and internal stakeholders.
- Strong computer skills with experience using Microsoft Office and inventory/warehouse management systems.
- Demonstrated mechanical aptitude and experience with parts sales processes or logistics operations is beneficial.
- High attention to detail when managing high-value transactions.
Our Benefits include, but are not limited to:
- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 6251