Your new role as the Product Support Advisor will report into the Product Support Supervisor in a permanent FIFO position.
Product Support Group Department
PSG is a FIFO service department in Welshpool, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.
Locations:
- Hanroy - McPhee site
- FMG - Eliwana site
- Thiess - Gruyere site
- MACCA - Karlawinda site
- PLS - Pilgangoora site
Salary: $180K - $190K + Super
Roster: 8 days on, 6 days off, 12.5hr shifts (inclusive of 30mins break)
What you'll do:
- Diagnose, repair, and maintain a range of Caterpillar fleet
- Conduct regular equipment inspections, ensuring safety and compliance
- Provide warranty support and planned component change-outs
- Driving continuous improvement initiatives across customer operations
- Support frontline maintenance teams with expert advice and minimal tool time
Skills and Experience
- Australian recognised Mechanical Trade Certificate
- Proven post trade experience with CAT equipment
- Proficiency with troubleshooting and fleet performance reviews.
- Extensive Traditional Caterpillar Fleet experience is essential
- Excellent customer service skills with the ability to build and maintain successful working relationships
- The ability to work successfully within a team and autonomously
- Ability to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.
- HR-Licence
Our Benefits inclusive of but not limited to:
- Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.