Reporting to the Customer Service Delivery Supervisor, the Customer Coordinator will join our team on a fulltime basis at our Perth Branch, working alongside the Workshop to deliver exceptional customer service while acting as the first point of contact for clients and stakeholders. This varied role combines customer engagement and operational support to ensure efficient service delivery and positive customer outcomes.
Roster – Monday – Friday, 10.5 Hrs (Including unpaid meal break)
What You'll Do:
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Evaluate customer requirements to identify and define tailored service and repair scopes, working closely with the quoting department to provide accurate quotations.
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Create and review work orders and work packs against customer purchase orders.
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Manage customer agreements, proforma invoices, invoicing, and claim processing in accordance with company procedures.
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Maintain accurate customer records, documentation and reports using key systems including DBS, Concur, SAP, CWS, IDS, Foundry and SIS
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Coordinate with customers and stakeholders to achieve timely outcomes, identifying additional opportunities to support continuous improvement.
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Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers
Skills & Experience:
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Workshop, service, or heavy equipment industry experience.
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A customer-first mindset and strong stakeholder management skills.
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Exceptional organisation, planning, and communication abilities.
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Experience with warranty process and claims
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Experience using ServiceLink, DBS, or similar operational systems.
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Mechanical aptitude or a trade background (desired).
Our Benefits include, but are not limited to:
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Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
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Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
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Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
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Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
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Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 6547