Reporting to the Customer Service Delivery Supervisor, the Customer Coordinator will join our team on a fulltime basis at our Perth Branch, working alongside the Workshop to deliver exceptional customer service while acting as the first point of contact for clients and stakeholders. This varied role combines customer engagement and operational support to ensure efficient service delivery and positive customer outcomes.
Roster – Monday – Friday, 10.5 Hrs (Including unpaid meal break)
What You'll Do:
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Evaluate customer requirements to identify and define tailored service and repair scopes, working closely with the quoting department to provide accurate quotations.
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Create and review work orders and work packs against customer purchase orders.
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Manage customer agreements, proforma invoices, invoicing, and claim processing in accordance with company procedures.
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Maintain accurate customer records, documentation and reports using key systems including DBS, Concur, SAP, CWS, IDS, Foundry and SIS
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Coordinate with customers and stakeholders to achieve timely outcomes, identifying additional opportunities to support continuous improvement.
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Create and manage warranty claims in accordance with Caterpillar guidelines on behalf of customers
