Parts Representative - Tweed Heads, NSW, Australia

About the Opportunity

WesTrac is seeking a Parts Representative to join our Tweed Heads team on a full-time basis. Working 9.5-hour shifts, Monday to Friday, you'll be part of a supportive team delivering exceptional service and solutions to our customers.

The Parts Representative will provide high quality customer support, including helpful advisory services to external stakeholders. This role will require the drive to fulfil customer requirements in a timely manner, whilst operating in a fast-paced position. The successful candidate will support efficient and effective operation of the parts department through functions such as general warehousing, dispatching of parts, stocktaking, housekeeping and identification of continuous improvement strategies.

Key Responsibilities

• Operate the forklift to perform duties such and loading and unloading

• Act as the first point of contact for inbound call management and customers ordering parts

• Interpret parts to understand what will suit the customers needs

• Engage with customers to ensure enquiries and their post purchase needs are met

• Participate in regular stocktakes

• Assist in general warehousing duties including picking, packing and dispatching parts

Skills and Experience

• Forklift licence & experience in warehousing desirable

• Drivers licence C is required

• Interest in mechanical and industrial products desirable

• Familiarity with CAT products desirable

• Intermediate computer literacy skills – MS Office and internet-based applications

• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our carefor each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.

• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute

• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles

• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations