The Specialist Supervisor will report to the PSG Branch Manager
PSG are a FIFO service department, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.
Roster: 5days on 2days off 10.5hrs with adhoc site travel (Including a 30min meal break)
What you'll do:
- Specialist Supervisor will be accountable for the daily management, leadership and technical support of specialist personnel who are FIFO from Perth working on customer sites.
- Conduct regular site visits to promote and initiate Westrac PSG maintenance support structures to provide technical assistance and add value to the Customer base.
- Assist specialist site work teams with product technical maintenance information, documentation, and continuous improvement within the specialist maintenance support process.
- Coordination of apprentices onsite to gain experience on caterpillar mining fleet maintenance activities via expert tuition from the specialist team with customer collaboration for site projects and technical work scope.
- Management of Caterpillar service letter implementation (customer requested SL onsite campaigns) and warranty support process, combining with branch personnel and PSG Projects/labour hire work group.
- Responsible for completing daily, weekly, and monthly reporting as agreed with the PSG Branch Manager, with emphasis on work creation for the specialist team, effective WIP management and customer satisfaction to support site manning requirements.
What you'll need:
- Mobile Plant Technology Trade Cert
- Previous Field Service experience
- Previous Supervisory experience
- Previous Mine site experience
- Highly developed ability to manage warranty requests
- Advanced stakeholder engagement skills
- Excellent communication skills
- Ability to conduct regular site visits
Our Benefits inclusive of but not limited to:
- Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Opportunity to receive a referral bonus up to $10,000 for applicable roles
- Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.
Apply now and join a team built for performance, powered by people, and Made for More.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.
Job Reference: 6818