At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
About the role
The Warranty Officer is responsible for the timely and accurate processing of warranty and service letter claims, ensuring the maximum recovery of costs from Caterpillar.
Our ideal candidate will have administrative experience and a strong attention to detail to help them succeed in this role. As a Warranty Officer, you will work alongside key stakeholders to ensure all reporting is compliant to reduce risks and ensure cost effective workflow is relevant to the warranty function.
Reporting to the Warranty Manager, this position is based from our state of the art facility in Tomago, just 30 minutes from Newcastle.
This position is available on a full time permanent basis working Monday to Friday.
Key Responsibilities
- Creating, receiving and registering warranty documents for new machines, used machines, work tools and engines
- Creating quotes for new and used machines
- Management of the warranty helpdesk, parts return process and the service letter distribution list
- Transfer of machine ownership and management of fuel edge rebates
Skills & Experience
- Previous experience in processing warranty claims
- Well-developed administrative skills with strong attention to detail
- Excellent communication skills with the ability to be assertive in necessary situations
- Developed analytical and problem-solving ability
- Ability to work successfully within a team and autonomously
- Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities
- Intermediate computer literacy skills (MS Office Suite)
Benefits
- Competitive salary and benefits scheme
- Company funded income protection
- Flexible work arrangements
- Purchased leave
- Discounted private health plan
- Fitness passport
- On-boarding and welcome day at our head office in Newcastle
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact our Recruitment team on 1300 797 028 and reference Job No. 882604
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.