At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the role

We are seeking an energetic and team orientated Training Co-Ordinator to join our growing Training Institute & Internal RTO (Registered Training Organisation # 50737) located at our Tomago facility.

As a key member of the team, you will be reporting to the RTO Compliance & Quality Supervisor, where you will be actively involved with our customers and undertaking responsibilities in various tasks including - student services associated with safety training enquiries – internal and external enrolments, updating and maintaining our student management system (aXcelerate) while ensuring robust processes and communication is at a high level.

It is essential that you have a can-do attitude, outstanding customer service skills and the ability to complete tasks in a timely and accurate manner.

Key Responsibilities

• Communicate effectively with other departments and teams in the business and external customers
• Liaise with various stakeholders to ensure accurate and timely delivery of training programs
• Assist with scheduling of training
• Answering incoming telephone calls, responding to email enquiries
• Efficient and accurate data entry in our student management system (aXcelerate)
• Photocopying, filing, scanning of assessments
• Maintaining the student files and assessments
• Quoting customers of training requirements
• Organising travel arrangements for trainers
• Entering of trainer timesheets
• Raise and receipt purchase orders
• Maintaining a safe, clean and organised working space
• Archiving
• General administration duties

Skills & Experience

• Exceptional customer service skills with the ability to effectively build and maintain successful working relationships
• High attention to detail and accuracy with the ability to identify continuous improvement initiatives
• Proven time management skills and experience with the ability to manage multiple priorities to meet objectives.
• Excellent communication skills – Interpersonal, written and verbal
• Confident and well spoken
• Proactive approach with an excellent work ethic
• Enjoys working in a team environment with a friendly fast paced team
• Proficiency in computer skills and Microsoft Office Suite (MS Word, Excel and Outlook)
• Dedicated to maintaining safe work practices and environment
• Supportive and "can do" attitude

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Job security and serious potential for advancement
• Refer a friend program – work alongside your mates and receive up to $3000!
• Annual Remuneration and performance review
• Fitness Passport for the whole family
• Flexible work arrangements
• Income protection with 24/7 coverage
• 12 weeks paid parental leave
• Online Learning Library to support your continued development
• Salary Packaging + Novated leases
• Discounts with Blackwood’s, Apple, JB Hi-Fi, Qantas, Travel Club and more
• Employment Assistance Program (EAP) – This is available for you and your family
• Ability to purchase additional annual leave

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference Job No 885061.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.