About Us
The Endeavour Group ambition is bold, we want to be the world's best drinks retailer. We know that expectations of retail have never been higher so our transactions must be instant, and our services must be intuitive and personal. We are embarking on our next generation of growth, and we want you to be an influential part of it.
Our family of leading brands is well respected and highly visible throughout Australia, New Zealand and the world; from Dan Murphy’s, our market leading destination drinks merchant, to our local convenience offering at BWS, and our Cellarmaster wines and Langtons businesses with each of them commanding a leadership position in their respective category.
The Opportunity
At Endeavour Group, we love sharing our passion for the world of drinks and taking our customers on that journey with us. That’s why Endeavour Group’s merchandising strategy is centred around our customers and ensuring we exceed their expectations.
We currently have an opportunity for an experienced Quality Assurance Coordinator to join our EGL Quality Assurance Team located in Surry Hills, Sydney. In this newly created role you will work collaboratively with the EGL quality team, wider business and our supply partners to ensure the highest standards for safety, quality and compliance of the products sold through Dan Murphy's and BWS are maintained
Reporting to Endeavour Drinks Quality Manager you will be responsible for:
- Coordinating the end to end execution of product withdrawals/recalls for Dan Murphy’s & BWS.
- Coordinating the handling of customer and store product complaints.
- Coordinating supplier investigations of customer product complaints.
- Reporting to the EGL Quality Manager gaps in product quality and actions plans for improvement.
- Maintaining QA dashboards and board reporting.
- Supporting customer experience improvement initiatives.
- Ensuring all products comply with relevant Food & Trade Practices legislation.
- Supporting incident & crisis management, BCP and emergency preparedness processes.
- Supporting the business regarding ad-hoc quality and food safety initiatives.
About you
This position would highly suit, but is not limited to a Coordinator currently working in a Quality Field. The successful candidate will have a skill set encompassing the following criteria:
- Minimum of 2-3 Years’ experience in quality management within the manufacturing or food industry
- Ideally a tertiary qualification in a relevant field
- Intermediate skills with Microsoft Suite tools (I.e. Power BI, excel, forms etc)
- Excellent written and verbal communication skills
- Strong attention to detail and proactive mindset
- Strong problem-solving skills
- Ability to adapt to change and working in a dynamic environment
- Knowledge of Australian and New Zealand Food Standards essential
- Food safety and Safety, Health & Environment Management knowledge
- A genuine passion to deliver high quality products & services
The experiences you will receive
This is an exciting time to be joining our team as we continue to strive to keep satisfied the three million customers visiting one of our 1,500 stores and websites every week. Understanding them – knowing what they want – means that we can earn their loyalty by delivering the right range, at the right price points to deliver value for money, add interest and excitement through promotional activity and make the shopping experience an enjoyable one. In short, a deeper understanding of our customers is a vital part of being able to differentiate ourselves in the marketplace.
Comments from our Line Leader
“This is a newly created role joining a high performing team that will continue to support our group in all aspects of product quality. It is a fantastic opportunity to help define future systems and continue our commitment to product excellence for our customers across our entire range of products”
Want to hear more? Apply via www.wowcareers.com.au or alternatively connect with us on Linkedin for further information #Work180
Grow with Endeavour Drinks
Endeavour Drinks comprises a diverse range of drinks businesses including BWS, Dan Murphy’s, ALH and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first. Our ambition is to connect everyone with a drinks experience they'll love.
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au.
