About Us

In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the products we need and love.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

C1C Development Facilitator - QLD

• QLD based role, working across all sites in QLD
• Attractive remuneration package
• Permanent full-time role

The Role

To support our purpose of creating better experiences together for a better tomorrow by connecting communities to the products they need and love.

Development Facilitators deliver high quality face-to-face group-based, and individual learning & development services to Primary Connect team members. The role is accountable for the delivery of programs installed by the C1C Academy such as Customer 1st Champion Foundation , and Better Every Day in their state/DC(s). The role may also be called upon to deliver additional Learning & Development for team members around the Network as required.

As a Development Facilitator, you will partner with other Development Facilitators in your state and across the Supply Chain network. As such, there may be the requirement to travel within your state and nationally as part of this role. You will collaborate with your local Supply Chain Operations team(s) and Culture and People Partners to provide these impactful and immersive learning experiences to all team members. Facilitating further support, coaching, and mentoring of our DC teams forms part of the responsibilities.

In the role, your responsibilities will be:

• Engaging facilitation of C1C Academy Learning & Development Modules
• Partner with Supply Chain Communications, Culture & People Partners, Supply Chain Managers, State Operations Managers, and Regional Leads to plan and deliver ongoing learning and development for team members
• Provide closed-loop communication and support where necessary, to Culture & People Partners, Supply Chain Managers, and State Operations Managers to drive change and embed learning
• Effective scheduling of C1C Academy L&D Modules with the DC(s) in your state
• Coach and support supplementary facilitators
• Excite all team members with the purpose and direction of Woolworths Group and Supply Chain
• Help team members to identify how they can personally develop to reach their full potential and drive a more successful business
• Identify continuous improvement opportunities through monitoring C1C quality and maintaining relationships with fellow Development Facilitators
• Timely communication to participants and stakeholders
• Cost/budget control & expense management around your facilitation requirements
• Administration and input of participant data into State and National Databases
• Management of training resources (i.e. participant workbooks, stationery, materials, environment setup, catering)
• Maintain external knowledge of learning facilitation best practice, retail trends, and leadership to ensure each learning event meets the customer need
• Utilise Learning and Development tools to optimise development processes

Who we’re looking for

Our new Development Facilitator will be driven and passionate, keen to get things done and able to make an impact in a fast-paced environment.

The suitable candidate will have:

• Strong understanding of adult learning requirements
• Demonstrated experience in providing leadership for the development of a Customer 1st culture
• Experience in facilitation, development, and assessment of others (accreditations not mandatory)
• Relationship management background including external partners and business partners
• Customer service and team focus
• High level of pro-activity and self-accountability
• Flexible and able to work from any of our distribution centres as needed (Stapleton, Heathwood, Brisbane Regional DC, Warwick and Townsville)
• Knowledge of DC operations (FMCG) or equivalent would be desirable but not essential

Why you’ll love it here

• In addition to this exciting role, these are some of the benefits we offer:
• Join Australia’s largest retail supply chain where there is ample opportunity to develop and grow your career for life
• Ability to bring your whole self to work and access wellbeing benefits that centre on your mental, financial, social, physical and community health
• Our team believes in building partnerships through collaboration, transparency and trust
• Team benefits include access to discounts in our supermarkets and liquor partners, novated leases, share purchase plans, reduced insurance products, entertainment, theme parks, cinemas, lifestyle and other attraction discounts

If this sounds like you and you want to be part of one of the most exciting journeys in Australian retail, apply now!

We value diversity and aim to create a vibrant and inclusive workforce that reflects the communities we serve. If you meet a number of the requirements (and not all), we encourage you to submit your application.

We’re also social! - connect with us at #WOWcareers through LinkedIn #LI #work180, Facebook or via www.wowcareers.com.au

Grow with the Group

Woolworths Group has announced its intention to introduce a new requirement for Australian team members to be vaccinated against COVID-19.
For more information click here

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au.