At BIGW, a job is never just a job.
It’s the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a desire to make a real difference for families and you’re looking for a place to develop, you could be who we’re looking for.
- Join a highly energetic and innovative team
- Be part of the key function of business transformation journey
- Enjoy a workplace flexibility culture
BIG W X-ness
BIG W X is made up of an innovative and forward-thinking bunch representing one of Australia’s biggest retailers. We partner across our exco system to fuel our digital transformation journey.
We welcome challenges and co-create solutions to deliver consistently good customer experiences.
We came from diverse backgrounds, but share a common purpose to make a real difference for our families.
The Role
As the Product Manager - Web, your main responsibility will be driving customer engagement and conversion through a focus on website fundamentals (SEO, accessibility, performance), key entry points in to our conversion funnel (e.g. product description pages and wishlists) and leveraging our key partnerships (e.g. Everyday Rewards).
In this position, you will bring the BIG W purpose and strategy to life by partnering with the Digital Leadership Team and Product Managers to deliver the BIG W’s strategic initiatives.
Key areas of accountability:
- Partner with the Group Product Manager to develop the roadmap for Digital improvements across the website customer journey.
- Leverage customer insights and data to drive customer focused, commercial decisions to drive forward BIG Ws digital ambitions.
- Lead the delivery of these initiatives through the development, launch and continuous improvement.
- Drive training, documentation and change management required to embed those initiatives.
- Partner with external vendors and internal Woolworths group teams to scope, architect and deliver new capability and integrating into our existing Technology architecture.
- Partner with internal stakeholder teams across the digital ecosystem to define, design and execute digital roadmap initiatives.
- Together with the business teams define, document and prioritise epics, stories, acceptance criteria and release mapping with consideration and managing of dependencies and early benefit realisation.
- Ensure thorough end to end testing has been completed following release management best practices.
- Lead teams by communicating compelling messages to initiate support from the team and business to make decisions.
- Actively manage the risks, timelines and dependencies associated with the delivery of Digital initiatives. Seek active feedback and pivot as required. Ensure transparency of key decisions, progress and risks/issues at all times.
About You
As an experienced professional from a digital background, you will have a strong understanding of digital customer journey, CX and UX delivery with a particular focus on mobile. You will be passionate about continuously improving BIG W’s digital offers for our customers through collaborating and co-creating with stakeholders across business functions.
You would also have:
- CX and CRO program development experience essential
- Working knowledge of Web and App UX/UI
- Retail and Online delivery experience, working with an Agile mindset.
- Previous Experience as a known and trusted business partner in a fast-paced environment
- Champion of best practices for customer and team
- Experience working in an agile environment working closely with the delivery team and bringing in the customer and business perspective, removing roadblocks.
- Experience in Jira/Confluence for managing boards and project documentation.
If you meet a number of the requirements, but not all, we encourage you to submit your application.
What's in it for you?
- Leading and contributing to the key element of BIG W Transformation journey
- An attractive remuneration package
- Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
- An exciting career - as our business grows, so do the opportunities for our people
- Flexibility and work-life balance policies that will help you thrive
Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via https://www.linkedin.com/company/big-w/?viewAsMember=true. #LI-hybrid #work180
Woolworths Group has announced its intention to introduce a new requirement for Australian team members to be vaccinated against COVID-19. For more information click here
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.
