About Woolworths Group
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
Commercial Assistant - Australian Grocery Wholesalers
About Us
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce & B2B businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
In 2019, Woolworths Group established Australian Grocery Wholesalers (AGW) to act as a standalone domestic wholesale business supporting primarily our partnerships with Wholesale customers such as Ampol and Foodbank. As the business evolved, the scope was expanded to include remote indigenous communities, charity partners and in early 2021, Meat manufacturing customers.
About the Role
This role will join the group of Commercial Assistants in AGW who work centrally to support all areas of the AGW commercial team, partnering with the Senior Commercial Manager to become a subject matter expert in the end to end wholesale business to build IP within the central CA function.
The Commercial Assistant role will work across the entire Australian Grocery Wholesalers customer group which will enable us to remain agile as a New Business division.
Key responsibilities will include:
- Management of article lifecycle in SAP: (article creation, maintenance and discontinuation)
- General administrative support on meetings & customer engagement
- Manage and resolve supplier product onboarding
- Manage and resolve customer queries, and escalate as required
- Customer claims & invoice reconciliations
- Personal Development Plan (PDP)
- Administration of new customer pipeline reporting
- Data integrity on new article creation
- Timely resolution of customer claims/queries
- Daily/weekly/monthly tasks completed accurately ahead of deadlines
- Continuous process improvement
- New customer onboarding completed within timeframe
About You
You orient yourself around doing what’s meaningful, purposeful and delivers value.
You’re curious and empathetic, and as a systems thinker you have an eye for the bigger picture. You thrive in ambiguity, and deal with complexity by collaborating with colleagues, listening to customers, testing ideas and continuously learning.
In addition you will possess:
- General administration experience (2-3 years) in a similar role
- Effective written and verbal communication skills
- Retail working experience would be advantageous
- Ability to build and maintain strong interpersonal relationships
- Strong MS Excel & Google Sheets capability
- Experience in, or ability to learn quickly, MS Office, Google Suite, SAP & TMS
What's in it for you?
- Opportunity to collaborate with some of the brightest and best minds in Australia across Woolworths Group.
- Flexibility and work-life balance policies that will help you thrive.
- To work in an inclusive and supportive company who care deeply
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too.
- An exciting career - as our business grows, so do the opportunities for our people.
- Hybrid working options
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
