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Dispatch Shift Supervisor (Night) - Rochedale Customer Fulfilment Centre (925200)


Location: Rochedale

Job Type: Full time


Dispatch Shift Supervisor (Night) | Customer Fulfilment Centre

We are extremely excited to share with you an opportunity to be a part of the first Customer Fulfilment Centre (CFC) in Rochedale, Queensland and be part of the leadership team in one of our large scale dedicated online facilities. This CFC will offer Home Delivery, Crowd and our first ever CFC Direct to Boot offer.

Join us in providing a little good for our online customers. Reporting to the Dispatch Manager this role will:

  • See you work a Full-Time roster (Sunday - Thursday) 3pm - 2am

  • Shape the future of online shopping in Queensland

  • Be part of the first CFC in the State, which provides a dedicated fulfilment offering at a larger scale.

  • Support the Dispatch Manager to ensure optimal CFC operational performance across Staging & Dispatch activities.

  • Support the Dispatch Manager to lead, manage, and support the Staging & Dispatch teams to provide an exceptional level of service to all online customers by ensuring all orders are dispatched on time.

  • This role will lead the department in the absence of the Dispatch Manager

What makes you right for WooliesX

As the Dispatch Shift Supervisor ADM (afternoon), your key responsibilities will include:

  • Support the Dispatch Manager to coach team to ensure online orders are staged and dispatched accurately, to ensure customers receive their orders on time and in full across home delivery, Crowd and Drive Thru

  • Support the Dispatch Manager to work with the transport service provider to manage day to day dispatch activities to ensure on time departure of outbound delivery trucks

  • Ensure CFC tasks are completed in line with company policies and procedures, including but not limited to food safety and security standards

  • Provide team and operational feedback, ideas and concerns to the Dispatch Manager to improve our offer to customers

Key Skills & Competencies

  • Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential

  • Remain composed under pressure to deliver results whilst maintaining leadership profile

  • Communicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomes

  • Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed

  • Innovative and not content with status quo, always looking for new ways to delight the customer

  • Understand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver results

Essential knowledge and experience

  • Knowledge of Online order fulfilment processes and systems

  • Previous experience supervising, managing, and developing a diverse team

  • Effective time management skills

  • Effective written and verbal communication skills

  • Computer literate

Desirable knowledge and experience

  • Experience working in a highly regulated environment

  • Experience working in food online environment

  • Experience communicating across large teams

  • Retail management experience

  • Experience working to a budget to achieve business targets including CODB and throughput

Grow with the Group

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via #LI #work180

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.