Assistant IMC Manager (Incident Management Centre)

The Woolworths Incident Management Centre operates 24/7 from the corporate office, which is responsible for ensuring accurate, timely advice and communication on all incidents impacting on the business, monitor and manage respective alarm systems, liaise with emergency services, security services and Store/Business Unit Teams. Woolworth is looking for a strong, dynamic and experienced individual to manage vital platforms and operating systems in order to provide a high level of service to the business.

Why you'll love it

• You'll put your problem solving skills to a great use as you're looking for creative ways to utilise data to optimise our Incident Response effectiveness
• Working closely with the ICM leadership you will be a highly respected Subject Matter Expert who will help shape decisions in key ares of Incident Response
• You will have great networking opportunities across our broad Risk function and other parts of the business

Key Responsibilities

• Business analytic responsibilities, including data management, reporting, compliance management and data profiling
• Work with vendors and business partners to ensure the health and normal operation of the systems, this may include assisting with development and implementation of any new systems.
• Troubleshooting issues when they occur.
• Update respective databases and escalate any concerns accordingly.
• Train and coach IMC team members where required.
• Ensure compliance with Standard Operating Procedures to support business customers.
• Assist in and support the services provided by the IMC where required.
• Manage a variety of operational and support platforms and systems used by the IMC
  

Key Requirements

• Must be eligible to apply for or currently hold a 1E security licence.
• Ability to extract, synthetise and manipulate data from various sources.
• Strong leadership and customer service experience.
• Experience supporting Windows-based software applications, a good understanding of network protocols and comfortable with hardware.
• SQL and data visualisation skills including geographical visualisation essential.
• Ability to interpret commercial and proprietary design information (datasheets/drawings) to achieve maintenance and troubleshooting objectives.
• Relevant experience in managing operating systems in a control room.
• Comfortable and confident in dealing with high pressure situations.
• If occasionally required, available to work evenings and / or weekends.

What's in it for you

• Having a career with us means you are joining the group which ranked 2nd in LinkedIn’s Top 25 Companies Australia 2022 and we are recognised as a WGEA Employer of Choice for Gender Equality, Work180 Endorsed Employer for all women along with Australian Workplace Equality Index for LGBTQ workplace inclusion
• You will be joining Australia’s largest retailer which is also at the forefront of innovation and modern ways of working
• Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations (including working from overseas for up to 8 weeks per year), flexible career opportunities, and flexible leave options
• Career development sessions, internal networking events and mentorship/leadership programs to grow your career
• Team member discounts across all Woolworths Group and partner businesses, access to discounts in novated leases, share purchase plans, lifestyle and other attraction discounts
• Access to a digital platform that offers personalised programs for working parents, carers and people leaders through our partner in Gender Equality and Parental Leave support
• 4 weeks paid parental leave for all secondary carer’s. Both Primary and Secondary Carers who are employed in full or part time roles, are eligible to access Parental Leave entitlements from their first day of employment

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.